Is your firm dealing with angry customers? Shep Hyken has some valuable advice. Below is a summary of Shep Hykens’ article. Here are three concepts you must know and understand about how to deal with angry customers: The angry customer is not angry at you. They may be mad because the product didn’t work, they […]

MSN recently published an interesting article reporting that a record number of U.S. workers are cheating on workplace drug tests by tampering with urine samples or using other means to evade detection. The percentage of employees who tried to fake the results of workplace drug screenings jumped more than six-fold in 2023 from the previous […]

A recent article reported ongoing problems at the IRS associated with lax protections of taxpayer data came to our attention. There is a summary of the article below. We encourage you to read the article in its entirety. But before we get to the summary of the article, we wanted to bring a few items […]

What positive steps can employers do in light of the many states that are passing legislation that allows recreational marijuana? We see many employers removing marijuana from the drug test panels for pre- employment drug testing. What positive actions can employers do to assure a drug and alcohol-free workplace? Employers need to be aware of […]