Every organization needs a ritual at every company meeting.  It is important to communicate moments of magic with clients.  These are positive experiences that bolster the enthusiasm of your associates.  It helps to remind everyone of those services that help your clients achieve their goals. Shep Hyken explains in more detail in this article why […]

Employee personality tests have been part of our culture for almost a century. It’s certainly worth questioning whether these employee personality tests are better than adequate job descriptions, and objective measures of the ability to perform the job’s essential functions. Strength tests objectively measure a person’s ability to pull, push or lift. Mathematical tests objectively […]

The topic of whether or not to monitor remote workers was discussed in a recent issue of HR Magazine In Two experts debate the issue. People will typically behave for you in your employ as they have behaved in the past. You don’t want them engaging in behavior that injures fellow associates, your clients, or […]

Is it better to take care of customers or employees? I think the answer is to take care of your employees. If you don’t focus on your employees, you will end up with disgruntled clients and high turnover. Just think of how you feel when you constantly get a new person in charge of your […]

If there’s one trait leaders can never have enough of, it’s confidence. Nothing happens without someone leading the way toward success. A leader has vision and purpose and slavish dedication toward achieving their goals. What is one of the most important characteristics a leader has? That characteristic is confidence. Deborah Sweeney recently posted an article on […]