Properly documenting and handling reports of an employee suspected of impairment on the job is crucial. It can help to avoid incidents that can cause serious injury to either a member of your workforce or the general public. If an employee is suspected of impairment what steps should managers take to document and then take […]

“Is mediocrity the new customer experience?” This article by Shep Hyken contains steps you can take to keep your business humming in spite of this phenomena. “A friend of the author mentioned how he’s had to wait longer when he called customer support and that there weren’t enough cashiers at the grocery store. I said, […]

We saw this article on 27 helpful customer support tools and thought it would be valuable to share with our business associates. The article is on the Help Scout web page. We summarized points in the article and present it below. For more detail, we suggest reading the article. It is well worthwhile particularly if […]

There are secrets to customer loyalty that are contained in this article from Shep Hyken. Customer loyalty is the secret to continued business success. There is a secret to customer loyalty. Okay, maybe it’s not the secret, but what Shep Hyken shares in his article is very valuable.  After all, it is much cheaper to keep […]

Five suggestions to have a great day at work. We spend almost one-third of our life at work. Why not focus on ways to enjoy our time at work. Make a List Reflect back to the time you accepted your position. What were the aspects of this job that were important to you then? Try […]