We hear many clients talk about the tight labor market and comment on how difficult it is to hire. We wanted to pass along this article from GoSmallBiz that has some helpful advice. Let us know if you have found it helpful. A tight labor market is a tricky spot for a small business, as […]

Common Customer Complaints and How to Address Them Customer complaints can be an avenue to learning about business faults and an opportunity to increasing customer loyalty. Handling customer complaints is arguably the most important aspect of customer service. We posted an earlier blog post about customer complaints This article below nicely summarizes how you should […]

We all have to deal with an angry customer once in a while. We noticed this article by Grant Olsen and wanted to pass it along to our subscribers.  We have summarized its main points below. But, we encourage you to read the entire article for its valuable information. Knowing how to deal with angry […]

Are you having trouble hiring in the current environment? Some observations on information in this article from the Baltimore Business Journal. Most employees want the opportunity to work at a company where they have a career path. In the first point, the author mentions the lack of a focus on training and upskilling for employees. […]

No matter what dreams you hope to achieve, harnessing the power of creativity is essential to success. However, “success” is an elusive word that means different things depending on who you ask. For some, success might refer to achieving material wealth or a certain status. For others, it might mean starting a new venture or […]