This is a great article from Shep Hyken on employee management and your employee experience and how it relates to a strong customer experience. Enjoy! Before you can have a strong customer experience, you must have a good employee experience. So, here are the five levels of the pyramid that make up The Employee Hierarchy […]

What action by your sales reps makes for a better customer experience? This article from Shep Hyken is well worth the read. Below is a brief summary of the article but we encourage you to read the article in its entirety. “Curiosity killed the cat.” According to Wikipedia, this saying first appeared in a 1598 […]

The business world is competitive, and companies must be productive to stay on top of the competition. One subtle way they can gain an edge is through their human resources (HR) department as listed in this article. We have provided a summary of the article below. We encourage you to review the article in its […]

A Reuters article contained news of a US company using AI in the hiring process. A China-based tutoring company has agreed to settle a U.S. government agency’s novel lawsuit claiming it used hiring software powered by artificial intelligence to illegally weed out older job applicants. The 2022 lawsuit against iTutorGroup Inc was the first by […]

A recent article in the BBJ states that workers who get promoted are more likely to leave your company than those who did not — but luckily for managers, there’s a fix for that. We read this article and found the content very interesting. It illuminated some key findings about managing your workforce AND moving […]