A Reuters article contained news of a US company using AI in the hiring process. A China-based tutoring company has agreed to settle a U.S. government agency’s novel lawsuit claiming it used hiring software powered by artificial intelligence to illegally weed out older job applicants. The 2022 lawsuit against iTutorGroup Inc was the first by […]
Which of Your Class of Workers Are More Likely to Leave Your Company
A recent article in the BBJ states that workers who get promoted are more likely to leave your company than those who did not — but luckily for managers, there’s a fix for that. We read this article and found the content very interesting. It illuminated some key findings about managing your workforce AND moving […]
Reasons for Rescinding a Job Offer
The hiring process is incredibly difficult, and nobody wants to find themselves rescinding a job offer to an otherwise-qualified candidate unless necessary. Employers today are feeling the squeeze of a competitive hiring market. When possible, employers should consider performing a drug test and background check before extending a job offer. Before doing so, check with […]
Two Ridiculous Customer Service Debacles and What Can Be Learned
This article from Shep Hyken about customer service debacles is quite illustrative. All organizations need to focus on instructing employees how to ask for help when faced with a confusing situation. Have you encountered similar situations to those described by Shep Hyken below? In 1996 the U.S. hosted the Summer Olympics. I’ll never forget reading […]
Out of My Control Is Not a Good Excuse
Is your response to a complaint from a customer “It is out of my control”? It is an easy reply. And embarrassingly I admit I have used it in the past. I saw this article from Shep Hyken and enjoyed his alternative responses. We hope you find it as useful. Last month I was in […]
