Shep Hyken in this article believes duplicate or triplicate (or more) effort filling out forms is wasting customers’ time!  If you’re making your customer go through the same process multiple times, you’re creating a negative customer experience. Shep Hyken recently had to get an MRI for a medical issue and was asked to fill out […]

Good customer service should avoid laziness, inconsistency and disparagement Once again Shep Hykein has some great advice for business success through customer service. Shep Hykein always looking for good customer service stories that teach or remind us about creating an amazing customer experience. He experienced something worth sharing recently, and we can take at least […]

Loyal customers are priceless when it comes to maintaining a successful business. Each month we bring you information that can help your business thrive and survive. This is a summary of an article in the BBN times. We encourage you to read the article in its entirety. Loyal customers  not only spend more money with […]

The EEOC announced their year-end litigation round up for fiscal year 2023. It provides a list of those actions that employers should focus on avoiding. As we always recommend, an employer should solicit the counsel of competent legal counsel. In general, policies and procedures should be in your manual and the manual should be updated […]

If a process is working, why should we change it? If you don’t change the process and get better, somebody else will. And that threatens your organization. This excellent article from Shep Hyken came to our attention regarding the need to always change for the better. We have below a summary of the article but […]