Shep Hyken had a recent blog post on how to outperform the competition. In a recent Amazing Business Radio episode, Shep interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put their customers at the center are the companies that are outperforming their competition.” Who would disagree with that statement? Well, […]

Do you, as a customer, have time-wasting experience with companies? Would you do repeat business with those companies? Shep Hyken shares his thoughts on that topic here. Imagine this … you’re running tight on time for a meeting and want to grab a cup of coffee. Do you choose to stop at the café that […]

Did you know that 72% of customers say they never hear back from the company or brand after completing a customer survey. Shep Hyken provides three lessons in one of his recent blog posts. Shep Hyken has done a lot of business with this company over the past five years, and it’s always been a […]

Properly handling mistakes can enhance customer service. Shep Hyken details some reasons why this can be true in this article. Good customer service becomes noticeable for two reasons: A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude; how easy they are to do business with […]

Are your sales reps using questions that prove your rep is uninterested in your prospect or customer? Recently, Toyin McArthur, a trainer and facilitator for Storage Vault in Canada, asked Shep Hyken if I had any thoughts or suggestions related to customer service reps using questions like “How’s the weather?” to establish rapport with a […]