I read “some customers aren’t worth doing business with” as the title of this article from Shep Hyken and was taken back just a bit. And then I thought, he is right. How many times have you experienced a customer that drains your company of time and resources? How many customers do you have to […]
Following Science Means Saying No to Marijuana
This blog post details some reasons why following science means saying no to marijuana being moved from a Schedule I drug to a Schedule III drug. Our goal at R&A, Inc. is to provide employers with all the facts they need to enforce a strong drug test program on a pre-employment and random and reasonable […]
More Employees Are Cheating on Workplace Drug Tests
MSN recently published an interesting article reporting that a record number of U.S. workers are cheating on workplace drug tests by tampering with urine samples or using other means to evade detection. The percentage of employees who tried to fake the results of workplace drug screenings jumped more than six-fold in 2023 from the previous […]
Marijuana and Work Don’t Mix, Especially When It Comes to Occupational Safety
The basics are that Marijuana and work don’t mix, especially when it comes to occupational safety. An excellent article in Occupational Health & Safety briefly outlines the dangers of marijuana use in the workplace. Employee drug use in your workplace can cause accidents, injuries to third parties, loss of your company’s reputation, loss of revenue […]
The Tension Between Leadership and Customer Service
Is there tension between leadership and customer service at your organization? Shep Hyken has a great article on the subject. His friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the sales force. Hawkins reports the president of a Fortune 500 company told him, “Tension between […]
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