This article from Littler presents a recent federal court decision that agreed an Illinois employer had the right to enforce a zero-tolerance policy on marijuana use. And if you are not an employer in Illinois you can still benefit from the article’s advice. Off-the-job marijuana use can trigger employee discipline so long as it is […]
Will Use of CBD Produce a Positive for Marijuana?
We receive many questions about CBD Oil e.g. will use of CBD produce a positive for marijuana? The answer is not a YES or NO but rather it depends. It is a very complicated subject. An article in Mountain West Wire discusses this question. A summary is presented below. But we encourage visiting the article […]
How’s the Weather and Other Questions that Prove Your Rep Is Uninterested
Are your sales reps using questions that prove your rep is uninterested in your prospect or customer? Recently, Toyin McArthur, a trainer and facilitator for Storage Vault in Canada, asked Shep Hyken if I had any thoughts or suggestions related to customer service reps using questions like “How’s the weather?” to establish rapport with a […]
Should Employers Be Concerned About False References
Should employers be concerned about false references? False references on an application should be a grave concern of employers. We believe that most people will behave in your employment as they have behaved for previous employers. Even more egregious is the act of falsifying your employment application documents. If an individual falsifies your company documents […]
The Difference Between Perception and Reality
The difference between perception and reality is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. When it comes to customer service and customer experience (CX), there is a difference between perception and reality. Shep Hyken explains the difference in this article. We encourage you to read it closely. First, […]
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