Do you love complaints from customers? How do you respond to complaints? If you’re like most businesses, you do whatever possible to make things right and then keep moving along. However, should you give complaints more weight? Some business experts believe that for every complaint you hear, there are twenty more customers who had the same […]
The Importance of Background Checks
One recent case in Austin shines a light on why employee background checks are so critical. A former employee of the Austin Public Library was taken to court for purchasing and stealing over $1.3 million in printer toner to resell online, on top of using city credit cards to purchase over $18,000 worth of items […]
What to Include and How to Evaluate Background Checks
We work with many organizations to advise on what to include and how to evaluate background checks on prospective and current employees. However, background checks are only useful if you know what to include and how to evaluate background checks and the results. Here’s what you should include and why and what to look for […]
How to Reduce the Chance of Someone Cheating a Drug Test
Your business has drug testing policies in place to protect your employees, your customers, your property and the reputation of your business. However, some individuals still attempt to find ways to try manipulating a drug test. In order to understand the best ways to reduce the chance of an employee or an applicant manipulating a […]
Why Background Checks Get Delayed
Recently we saw this article that listed some reasons why background checks get delayed. We would like to provide a summary of the reasons they present for why background checks get delayed. Directly below the reason we provide commentary as to how the delay can be avoided and other pertinent commentary. Why Background Checks Are […]
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