The US is going to require drug and alcohol testing for foreign aviation repair stations. What does that reflect? It reflects a desire to assure that individuals working in safety-sensitive positions are not under the influence of drugs and/or alcohol. Why is that important. Someone under the influence of drugs and/or alcohol can cause injury […]
Lessons from the Medical Cannabis Use Law in Kentucky
This article from JDSUPRA highlights some valuable lessons from the Medical Cannabis Use Law due to go into effect in Ketucky on 1/1/2025. We provide a summary of the blog post below with some of our own comments. We encourage you to read the article in depth as it provides some valuable advice on actions […]
Why is the Designation of a Position as Safety-Sensitive Position Important
It is crucial that employers define a safety-sensitive position in their workplace. This definition should be clearly summarized in the job description of the position. And this job description should be clearly announced to applicants and employees. We have previously written about the importance of establishing a link between the job description and not being […]
Dealing with Angry Customers
Is your firm dealing with angry customers? Shep Hyken has some valuable advice. Below is a summary of Shep Hykens’ article. Here are three concepts you must know and understand about how to deal with angry customers: The angry customer is not angry at you. They may be mad because the product didn’t work, they […]
Does Your Firm Respond to Feedback in Customer Surveys
Did you know that 72% of customers say they never hear back from the company or brand after completing a customer survey. Shep Hyken provides three lessons in one of his recent blog posts. Shep Hyken has done a lot of business with this company over the past five years, and it’s always been a […]
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