Common Customer Complaints and How to Address Them Customer complaints can be an avenue to learning about business faults and an opportunity to increasing customer loyalty. Handling customer complaints is arguably the most important aspect of customer service. We posted an earlier blog post about customer complaints This article below nicely summarizes how you should […]
Is the Move Away from Pre-Employment Drug Testing Effective?
Legislators and others have pushed a move away from pre-employment drug testing and the exclusion of certain drug panels in the drug testing process. What is the result? A recent article nicely summarizes the outcome using data from the Quest Diagnostics’ 2022 Drug Testing Index Essentially, post-accident positive tests are on the rise. In post-accident […]
Not Having a Medical Review Officer Involved in your Drug Testing Program is a Big Mistake
Not having a medical review officer involved in your drug testing program is a major error that you want to avoid. Even large, international companies make this mistake and the consequences can be costly. When drug tests are completed in a lab, they don’t automatically report out as either positive or negative. Instead, they are […]
An Overlooked Reason to do Drug Testing Is?
An overlooked reason to do drug testing is to help identify employees who may be struggling with addiction. Many people assume the motivating factor behind drug testing employees is to “throw the bum out”. Nothing could be further from the truth for a variety of reasons. If an employee is a valuable and productive employee […]
Consistency is Important in Drug and Alcohol Testing
Consistency is highly important when it involves drug and alcohol testing. Unfortunately, many employers are only concerned with alcohol testing. This article , summarized below, highlights the importance of doing both types of testing regularly. A strong random drug and alcohol testing program sends a powerful message to the workforce that this type of behavior […]
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