The Ritz-Carlton Hotel Company carries an experience excellence mystique. Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. We came across an article describing five lessons on fostering experience excellence by Joseph Michelli, Ph.D. What can you learn […]
Company Faces a Potential $5 Million Class Action Lawsuit Due to FCRA Non-Compliance
Currently, a logistics company faces a potential $5 million class action lawsuit due to FCRA non-compliance. What are the chances of a similar scenario harming your business? Are you putting yourself at risk? To maintain their reputation and continue to provide services, companies should do everything in their power to avoid lawsuits like this. Attempting […]
Are You Inspecting What You Are Expecting?
Are you inspecting what you are expecting from applicants and service providers? We came across an article recently about a counseling service for victims of sexual abuse that hired a sexual offender. In the past, we’ve discussed how important it is for individuals to inquire about a business’ screening practices for employees and the contractors they […]
What Is Your Service Achilles Heel?
What is your organization’s Achilles Heel? We recently came across a fantastic article https://www.forbes.com/sites/chipbell/2022/08/15/what-is-your-service-achilles-heel/?sh=388a0c8d28fc that can help your organization survive and thrive. Below is a summary of its contents. We encourage you to take the time to read the entire article. We promise it will be worth your time. The Fall Of Achilles “Achilles heel” […]
Preventing Employee Theft
Employee theft is a constant concern. However, our current economic situation makes this situation even more pressing, especially as consumer debt is at an all-time high. Our friends at Consolidated Insurance recently issued this valuable piece of information addressing how businesses should protect against employee theft. Below, you’ll find a summary of its important points. […]
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