We hear many clients talk about the tight labor market and comment on how difficult it is to hire. We wanted to pass along this article from GoSmallBiz that has some helpful advice. Let us know if you have found it helpful. A tight labor market is a tricky spot for a small business, as […]
How Can Employers Handle Marijuana Impairment and Recent-Use Drug Testing
How should employers handle marijuana impairment and recent-use drug testing? Ultimately, the goal is to remove individuals who can adversely affect workplace safety and the safety of clients and members of the public. However, how do you know if someone is truly incapacitated? In this area of discussions with clients, we are often asked whether […]
Why Random Drug Testing is More Important Than Ever
A recent article in Business Insurance indicates to us why random drug testing is more important than ever. Truck drivers and other workers in the transportation industry are showing greater signs of drug use, and this is raising safety concerns for business owners. The article highlights that “while some other employers are relaxing drug policies […]
Common Customer Complaints and How to Address Them
Common Customer Complaints and How to Address Them Customer complaints can be an avenue to learning about business faults and an opportunity to increasing customer loyalty. Handling customer complaints is arguably the most important aspect of customer service. We posted an earlier blog post about customer complaints This article below nicely summarizes how you should […]
Is the Move Away from Pre-Employment Drug Testing Effective?
Legislators and others have pushed a move away from pre-employment drug testing and the exclusion of certain drug panels in the drug testing process. What is the result? A recent article nicely summarizes the outcome using data from the Quest Diagnostics’ 2022 Drug Testing Index Essentially, post-accident positive tests are on the rise. In post-accident […]
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