Do your employees recognize that customer service is a team sport? This article from Shep Hyken describes how a team working together can help your business thrive and succeed with happy and most importantly loyal customers. This is a summary. We encourage you to read the entire article. The other day I was having breakfast […]
Proof Marijuana Causes a Dangerous Workplace
We noticed this article from the Center for Disease Control that states marijuana causes a dangerous workplace. So, it naturally caught our attention. It is important for us to know that the information we give to clients and prospects is supported by statistics in a government article. We have summarized the article below but encourage […]
Is Your Medical Release Legal?
Is your firm or the clinic you use for specimen collection using an illegal medical release? It may be worth your time to check. This article came to our attention that highlighted such a situation. If an illegal medical release is associated with your firm, your firm could be exposed to legal liability. The example […]
Do You Ask Your Employees to Act Like an Owner
We saw this article from Shep Hyken about a company who told their employees to act like an owner. The article describes the success of both the company and the employee who took the instructions seriously and responsibly. One of my favorite concepts to cover in my customer service keynote speeches is to act like […]
Employee Drug Use in Your Workplace and What Should Be in your Policy
Employee drug use in your workplace can cause accidents, injuries to third parties, loss of your company’s reputation, loss of revenue and even bankruptcy. It is crucial that you have an up-to-date policy that provides clear communication of the issue to employees and clear guidance steps for management. Many times, we get questions about the […]
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