The primary goal of workplace drug testing is to deter and detect drug use at work. Why is it better for employers to anchor their workplace drug testing policy on deterrence rather than impairment? We recently read this column from Safety and Health Magazine that presents the argument that workplace drug testing is better than […]
Two Ridiculous Customer Service Debacles and What Can Be Learned
This article from Shep Hyken about customer service debacles is quite illustrative. All organizations need to focus on instructing employees how to ask for help when faced with a confusing situation. Have you encountered similar situations to those described by Shep Hyken below? In 1996 the U.S. hosted the Summer Olympics. I’ll never forget reading […]
What Happens When an Individual Is Under the Influence of Drugs
A single individual under the influence of drugs or alcohol can cause irreparable damage in only seconds. The Baltimore Sun recently published a remarkable example that drives home the importance of workplace drug and alcohol testing programs. If an employee is under the influence and causes an injury, the employer will be held liable for […]
Out of My Control Is Not a Good Excuse
Is your response to a complaint from a customer “It is out of my control”? It is an easy reply. And embarrassingly I admit I have used it in the past. I saw this article from Shep Hyken and enjoyed his alternative responses. We hope you find it as useful. Last month I was in […]
Mitigate Workplace Violence Through Duty of Care
As an employer, you have certain responsibilities to your employees including protection from workplace violence. For example, you need to provide them with a safe work environment. One aspect of this that is not talked about quite as much is workplace violence. It is your obligation to help mitigate workplace violence to protect your business, […]
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