According to Top Class Actions, O’Reilly Auto Parts must pay $950,000 due to a major mistake involving background check release forms. The company failed to obtain valid these forms prior running background checks on applicants. O’Reilly infringed upon the Fair Credit Reporting Act (FCRA) by including superfluous information on its background check disclosure forms. Prospective […]
Do Your Customers Trust You?
Do your customers trust you? (This is fact.) Do you think your customers trust you? (This is opinion.) There is a trust gap between customers and the companies and brands they do business with. Shep Hyken has an excellent article that reveals the importance of the “trust gap” in this article. The difference between the […]
Tips for Employer Social Media Screening
Many employers engage in social media screening during the hiring process. However, this screening method is wrought with problems and should be carefully managed. We wrote about the dangers of social media screening previously here. Ultimately, it is difficult to tell if information found during social media background checks is authentic or accurate. How do […]
How to Document Workplace Impairment
We often get requests from clients who provide an example of workplace impairment they’ve witnessed. Then they tell us they want to send the employee for a drug test in the hope of getting a positive result without a documented observation. Some supervisors see poor performance in the workplace and believe substance abuse is the […]
5 Reasons You Need a Customer Advisory Board
This article presents the actions Mailchimp took to create a customer advisory board (CAB). The article contains some very valuable information on steps to take to make your business survive and thrive. For example, are you: Soliciting feedback on new products or services? Making your C-level personnel available to your customers? Dismissing input from certain […]
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