A truck driver killed two people and injured dozens in a fatal head-on crash with a school bus has been arrested and charged with criminally negligent homicide, as well as ordered to cease operations by the Federal Motor Carrier Safety Administration following a history of illegal substance abuse. [R&A Comment: We believe this article should […]
Rip the Band-Aid Off Communication
Shep Hyken believes it is always best to rip the band-aid off communication and make communication with your customers quickly and honestly. In this article, Shep Hyken writes that t’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. The topic […]
Why Oregon’s Drug Decriminalization Has Failed
Oregon’s Drug Decriminalization program has failed. America’s most radical experiment with drug decriminalization has ended, after more than three years of painful results. Oregon Governor Tina Kotek has pledged to sign legislation repealing the principal elements of the ballot initiative known as Measure 110: Possessing hard drugs is again a crime in Oregon, and courts […]
IRS blistered internal watchdog for lax protections of taxpayer data
A recent article reported ongoing problems at the IRS associated with lax protections of taxpayer data came to our attention. There is a summary of the article below. We encourage you to read the article in its entirety. But before we get to the summary of the article, we wanted to bring a few items […]
A Simple Fix to Stop Wasting Customers’ Time
Shep Hyken in this article believes duplicate or triplicate (or more) effort filling out forms is wasting customers’ time! If you’re making your customer go through the same process multiple times, you’re creating a negative customer experience. Shep Hyken recently had to get an MRI for a medical issue and was asked to fill out […]
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