Shep Hyken in this article believes duplicate or triplicate (or more) effort filling out forms is wasting customers’ time! If you’re making your customer go through the same process multiple times, you’re creating a negative customer experience. Shep Hyken recently had to get an MRI for a medical issue and was asked to fill out […]
What Are Background Checks and Why Is the Process Important
Background checks are crucial in the employment process both before you hire and while an employee is in your employ. Background checks before hire serve as a tool to discover if an individual is falsifying your company documents. We believe that for the most part people will behave for your firm in the future as […]
Does UPS and Sysco and Frito-Lay Drug Test
Does UPS and Sysco and Frito-Lay drug test their employees? We thought it would be beneficial to bring you the practices of UPS and Sysco and Frito-Lay in drug testing. If your firm does have a drug testing program, you might want to see if UPS and Sysco and Frito-Lay do drug testing in a […]
How and Why to Implement Drug and Alcohol Testing Protocols
This blog is a summary of an excellent article on how and why to implement drug and alcohol testing protocols. We encourage you to take the time and read the article in detail. The full article is by Alexis Davis a senior staff writer at WebWriterSpotlight.com (WWS). She covers many topics for the publication, including […]
Three Good Customer Service Lessons for Business Success
Good customer service should avoid laziness, inconsistency and disparagement Once again Shep Hykein has some great advice for business success through customer service. Shep Hykein always looking for good customer service stories that teach or remind us about creating an amazing customer experience. He experienced something worth sharing recently, and we can take at least […]
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