Clients’ express frustration with California’s background check limitations. It is frustrating for us and our court researchers trying to perform criminal conviction searches and return results on a timely basis. This article lists the limitations and is summarized below. We encourage you to visit the article and read the entire article. We are posting this […]
Understanding the Adverse Action Process
Understanding the adverse action process is crucial PARTICULARLY if you use a consumer reporting agency to receive background investigations or verification of information on the application e.g. prior employment, education, license etc. This is a summary of an article from JDSupra with our comments included. You’ve gone through the hiring process, sent out an offer […]
What is Marijuana and What Are Its Effects on the Mind
What is Marijuana and What Are Its Effects on the Mind? We thought we would turn to the Department of Justice/Drug Enforcement Administration for its publication on the subject. We are providing this information to help employers decide whether or not to have a random drug test program for employees in safety sensitive positions. We […]
The Fair Credit Reporting Act & Social Media What Businesses Should Know
Recently the FTC issued guidance on what businesses should know about the Fair Credit Reporting Act and Social Media. You have some job openings at your company or maybe you’re thinking of promoting people to new positions. You’ve winnowed that stack of resumes down to some promising candidates. Now it’s nitty gritty time: background checks. […]
Why Handling Mistakes Well Is a Key to Amazing Customer Service
Properly handling mistakes can enhance customer service. Shep Hyken details some reasons why this can be true in this article. Good customer service becomes noticeable for two reasons: A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude; how easy they are to do business with […]
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